Shipping and Delivery Policy

All the products purchased from Em & Shi shall be delivered to you by standard courier services on behalf of Em & Shi. If in case, the products are wait-listed or pre-ordered, please allow up to a week’s time more other than the standard time for your order to ship.

Delivery within USA & Canada:  All the product orders shall be shipped via DHL Express. The shipping, taxes and duties ( excluding some special cases) are included in the price of the product.  The days may vary from 7-10 working days depending on the product.  We ensure that we do our paperwork from this end and ship your products out so you don’t encounter any inconvenience with the shipping and customs.  

Delivery within UK & Europe:

All the product orders shall be shipped via DHL Express. The days may vary from 7-10 working days depending on the product.The shipping, taxes and duties ( excluding some special cases) are included in the price of the product.  We ensure that we do our paperwork from this end and ship your products out so you don’t encounter any inconvenience with the shipping and customs. In our experience so far, we haven’t encountered a problem.

Delivery within Australia:

All the product orders shall be shipped via DHL Express. The days may vary from 7-10 working days depending on the product.The shipping, taxes and duties ( excluding some special cases) are included in the price of the product.  We ensure that we do our paperwork from this end and ship your products out so you don’t encounter any inconvenience with the shipping and customs. In our experience so far, we haven’t encountered a problem.

In an unlikely circumstance, where a duty might be incurred, we cannot assume responsibility for it. Em & Shi cannot estimate the value of duties and does not have control over these charges as the custom policies keep varying from country to country. Em & Shi shall not be liable for payment of any such duties and taxes as discussed above.

For any further questions, please write to workshop@emandshi.com and our team will ensure your purchase reaches you hassle free. 

Note: Subject to placing your order before specific cut-off times and details available in checkout.

All the deliveries where applicable shall be made on best effort basis and while Em & Shi shall ensure to provide best possible means to deliver the products on the dates intimated, Em & Shi disclaims any claims or liabilities arising in case of any delay in this regard.

Sometimes, the delivery may take longer time due to inter alia:

• Place of delivery

• Bad weather

• Any unforeseen circumstances or any mishap.

In case there is an expected delay of delivery, Em & Shi, at its sole discretion, may intimate the person who has made the purchase regarding the delay of the delivery including any loss or damage caused.

Delivery in Rest of the Regions 

 All the product orders shall be shipped via DHL Express. The shipping, taxes and duties ( excluding some special cases) are included in the price of the product.  The days may vary from 7-10 working days depending on the product.

Return Policy 

You may place a request of return within 7 days of receiving an item, by writing to us at workshop@emandshi.com. Your refund will be initiated after receiving the piece in an unworn condition, with tags attached. 

Cancellation Policy 

You may cancel your order by contacting workshop@emandshi.com within 48 hours of placing the order. Your refund will be made in original mode of payment, 7-10 working days. 

Refund Policy 

Once an order is cancelled or returned order is received.Your refund will be made in the original mode of payment in 7-10 working days.